No landline since Sky took over my phone number 4 days ago

[Michael2710]

Sky installed Fibre Broadband on Wednesday and we've had no telephones connection since then.  I've just spent 37 minutes holding on my mobile phone for a response to my call and Sky terminated the call. 
What kind of service is this?

[Mark39]

Is your phone plugged into your broadband Hub? If the Hub has a LED on the front panel labelled 'Voice' what colour is it lit? 

[Michael2710]

Hi. Thanks for replying. It's plugged into a Sky Max Hub, so no lights for phone.

[Mark39]

It might simply be a case of delayed activation (it happens) but we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

[Michael2710]

Yes please

[Mark39 · Accepted solution]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide:https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Thanks for escalating this. We’ve sent @Michael2710  an invite to chat.