No landline

[Nathaliedupoux6]

Hello , we have no landline , we cannot recieve calls or text , we pay £16 for sky talk. We've tried all the trouble shooting steps but no luck , can we have some advice please?

[Daniel0210]

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@Nathaliedupoux6 wrote:

we cannot recieve calls 

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@Nathaliedupoux6 

So do you mean you can make outgoing calls?
 

Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start