No dial tone on Landline. Phone display shows Line Cord Error message

[christeam]

No dial tone on Landline. Phone display shows Line Cord Error message.

Thried our old corded phone, but still no dial tone.

Haven't changed Sky package for about a year. Broardband is okay

[caesarome]

@christeam 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.

[christeam]

Broadband is fine, as stated previously. Voice light on router is not lit, and I've never notice it illuminated. 

[Nero6]

Having same issue, started on Friday

Phone display message "please check line cord"

Have tried new cable as well as plugging straight into master socket.

Broadband is still working.

Have run service checker and no issues found

My mum has an alarm system usually connected through the phone line in case she has a fall etc, I have disconnected this (as it's obviosly not working either) but no difference.

Any advice welcome

Thanks

[caesarome]

@christeam @Nero6 

To get you both some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Nero6]

Appreciate your help, thanks

[Lisa-P1987]

Thanks for escalating this. We’ve sent @christeam  an invite to chat.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Nero6  an invite to chat.

[Greenfingers001]

Update:

Spoke with @christeam and raised off to network team. 

Thanks again for the escalation have a great day 🙂

[Lisa-P1987]

Update - Spoken to @Nero6 and after some checks, an Openreach engineer was booked for the external fault 🙂

[Nero6]

Thank you Lisa

[Nero6]

Hi Lisa,

Was told the fault would be fixed within 5 days but still nothing from openreach.

My mum is 80 and does not have a mobile so as you can imagine the landline is important for her.

Could you please find out what's going on

Thanks

Jamie

[caesarome]

@Nero6 

The 5 days doesn't include Saturdays or Sundays so you still have a day or two left.

[Nero6]

Still nothing, this is getting beyond a joke

[Mark39]

@Nero6 it's possible that Openreach haven't yet been able to attend, depending on the workload at your mum's exchange.

If you wish, we can ask the messaging team to contact you again so that you can request an update, but if Openreach haven't reported to Sky, they'll have nothing to pass on to you.