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Discussion topic: No call ins

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This message was authored by Beverley1920 This message was authored by: Beverley1920

No call ins

My phone will ring out but nobody can ring in  I am on a care line for emergency services 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No in coming calls

Posted by a Superuser, not a Sky employee. Find out more

@Beverley1920 

I've merged your new post into your original thread. You need to answer the query asked by @Mark39 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Mark39 This message was authored by: Mark39

Re: No call ins

Posted by a Superuser, not a Sky employee. Find out more

Are you new to Sky? Or recently upgraded your broadband package?

Beverley1920
Topic Author
This message was authored by Beverley1920 This message was authored by: Beverley1920

No in coming calls

Hi I am 86 years old and my phone will not get any incoming calls a sky engineer was hear yesterday to fix my t v  but now my phone won't receive incoming calls I need to be able to  have contact with care line but if anything happens to me i wont be  able to  get the care line who rings me when there is an issue 

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No in coming calls

Posted by a Superuser, not a Sky employee. Find out more

@Beverley1920 

I've merged your new post into your original thread. You need to answer the query asked by @Mark39 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No call ins

Posted by a Superuser, not a Sky employee. Find out more

@Beverley1920 

If you can dial out give Sky a call and report this. Just dial 150 from your landline. If you can't ring out post again on this page.,


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Kelsingra This message was authored by: Kelsingra

Re: No call ins

Posted by a Sky employee

Hi @Beverley1920 


As you mentioned that you have a care alarm, I wanted to make sure that you know about our Accessibility Team who can give you extra support if needed.


Are you already signed up with the Accessibility Team? Once registered there are also different methods of communication with this team

https://www.skyaccessibility.sky/

Thank you for joining our Community Forum! 🙂

Fanni

Community ModeratorTeam Black

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