No Dial tone but the broadband is working fine and I've tried another phone, still nothing.

[Bonanski]

Does anyone know the helpline for problems with your phone line? The website keeps redirecting me to unhelpful information. 

[Highlinder]

@Bonanskiwhich router do you have from the link below

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Bonanski]

Sky Broadband Hub

[Highlinder]

@Bonanski  Does it have a voice light on it?

[Bonanski]

nope but up to now we have had the phone plug in at the wall. I've tried plugging it into the router and that light didn't come on.

[Highlinder]

@BonanskiDo you have a filter that plugs into the wall socket or a filtered faceplate you plug in the broadband and phone into separate plugs?

[Bonanski]

yeah I have a white filter that the phone line and broadband line are plugged into.  Worked totally fine up to a few days ago and hasn't been touched by anyone. 

[Highlinder]

@BonanskiDo you have a spare one that you could check to see if that makes any difference? As these do sometimes fail.

This will result in your internet dropping while you change it over.

[Bonanski]

we tried plugged the phone directly into the wall and there was still no dial tone.

[Highlinder]

@BonanskiDo you have anyother means of reporting this fault to Sky?

[Bonanski]

I was hoping to get the correct helpline number so I can call it from my mobile in the morning 

[Highlinder]

@BonanskiYou can find a number to call at the bottom of the link below under " Need more help "

https://www.sky.com/help/home 

[Bonanski]

thank you