New fibre fitted

[Bigden]

Since new fiber fitted been having troubles with my phone. Now getting permanent engaged tone,not sure if phone or line...??

[Mark39]

Is your phone plugged into your broadband Hub?

Do you have a black broadband Hub, or white?

When was your new fibre service activated?

[Bigden]

Thank you for your prompt reply

White hub and new fibre was installed 20/11/2024. Have had no troubles until the last 2 months 

[Mark39 · Accepted solution]

First try factory resetting the Max Hub, by pressing the WPS button for 30 seconds.

If that doesn't resolve it, it's best reported to Sky. We can ask Sky's messaging team to contact you here (tomorrow) so that you can report it via a private online chat, if you wish.

[Bigden]

Thanks Mark. Will try as you say. If no joy i will contact Sky in the morning. Thanks agin for your prompt reply's 

[Bigden]

For Mark39

I did reboot my modem, all's been working ok. Have ordered  new answerphone because this one came out a the dark ages ( just like its owner) .thanks again Mark 39

[Mark39]

Glad it was easy to fix (in the end)!