Can’t make or receive calls

[Lindasmith]

My sky talk is not working, when I answer the phone I can hear ringing on the line, but I cannot answer. When I try to dial out there is no dial tone or no noise. I have tried the troubleshooting of taking the micro filter out. I have also unplugged and re-plugged the base to the phone and changed batteries in both handsets. Please can someone advise what I need to do now as I can't seem to get hold of anyone at sky for advice thanks

[caesarome]

@Lindasmith 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.