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Discussion topic: New customer and can’t connect my Landline to my Router.

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This message was authored by KazMac2 This message was authored by: KazMac2

New customer and can’t connect my Landline to my Router.

New Sky customer this week. Went live two days ago and was on the phone to Sky for ages trying to get my Landline plugged into my Router. The cable Phone cable wouldn't fit in the Router port. I was told it was an old cable and to buy a new one from Amazon. Which should fit as there all the same for Landlines 📞. Well this new one doesn't fit either. The UK phone 📞 port on the Router is a completely different shape than the new cable I've just purchased, which is exactly the same as my old one. So I've wasted £5 and still doesn't fit.


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: New customer and can’t connect my Landline to my Router.

Posted by a Superuser, not a Sky employee. Find out more

The socket at the back of the Hub, is exactly the same as the wall socket. So if your phone previously plugged into the wall socket, the same cable should plug into the Hub.

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