Mystery landline issues

[Robwyatt169]

My home phone isn't working!

i have a dial tone, green lights on router and fiber working fine, however I cannot make any calls I can dial and it dials but after the numbers are entered it just goes back to the dial tone...... and any calls that come in (it rings!) I can hear the other person but nobody can hear me it's dead silent.

any ideas?

[Mark39]

Just to check - is your phone plugged into your broadband Hub?

[Robwyatt169]

Yes it is, have unplugged, replugged in, restarted router, restarted phone and base.

[Mark39]

Try the simple connection test here, even if your broadband is working ok. You'll be able to book an engineer if it detects a fault. Let us know the result.

Otherwise you'll need to report it to Sky. If you wish, we can ask their messaging team to contact you here so that you can do that via a private online chat.

https://www.sky.com/help/articles/broadband-diagnostic-start

[Robwyatt169]

When run a test says it's all fine and no issues. Yes if you could get them to message me would be grand.

[Mark39]

Ok, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a Private Message inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Robwyatt169.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.