Lineline not working, wifi is ok

[Jackief3654]

Checked all cables, plugged in new phone, no dial tone 

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/articles/fix-phone-problems-start

[Jackief3654]

Tried all that before  I posted, thanks 

[caesarome]

Does your broadband router have a voice light on it that is lit up ?

[Jackief3654]

Yes. Pale green 

[caesarome]

In that case is your phone connection plugged into the back of it as it needs to be ?

[Jackief3654 · Accepted solution]

Line fault outside property! Waiting for engineer