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Discussion topic: Lack of service. Unable to make or receive calls 2 evenings in a row. Online help is useless.

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This message was authored by Kat73 This message was authored by: Kat73

Lack of service. Unable to make or receive calls 2 evenings in a row. Online help is useless.

For the 2nd evening in a row unable to make or receive calls. Lack of service in area has left 2 near 80 year old vulnerable women unable to get help if needed. Come Sky get this sorted!
Kate
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This message was authored by mae-3 This message was authored by: mae-3

Re: Lack of service. Unable to make or receive calls 2 evenings in a row. Online help is useless.

@Kat73 

 

Unfortunately, you aren't talking to Sky directly but to the public forum, to talk to Sky directly you need to phone 150 or a 0330 number which can be searched for on the internet for assistance with your phone.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Lack of service. Unable to make or receive calls 2 evenings in a row. Online help is useless.

Posted by a Superuser, not a Sky employee. Find out more

@Kat73 

Is it just the evening period this is happening? Is your Broadband working when the phone isn't? If it's happening at the time you posted it seems too early to be Sky or Openreach carrying out essential maintenance. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Lack of service. Unable to make or receive calls 2 evenings in a row. Online help is useless.

Posted by a Sky employee

Hi there Kat73, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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