Line cord error

[Shelts83]

Phone says line cord error and have no dialing tone. We have tried re-setting the broadband hub, tried other phone wires & running the network checks which come back fine. Been like this for 3 days now and no further forward. 

[Daniel0210]

@Shelts83 

Have you another means of calling Sky to report this? If not we may be able to get you some help from the Messaging Team but they're very busy at the moment. 

[Shelts83]

@Daniel0210 thank you, I'm happy for someone to contact me when they are free.

[Daniel0210]

@Shelts83 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later. If they find an external fault they'll pass it to Openreach for investigation.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Tom-W19]

Hi @Shelts83 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Shelts83]

Phone says line cord error and have no dialing tone. We have tried re-setting the broadband hub, tried other phone wires & running the network checks which come back fine. Been like this for 3 days now and no further forward

[Mark39]

@Shelts83 you didn't respond to the chat invitation, so unless you've reported the fault to Sky another way, it won't have been progressed.

If you wish, we can ask Sky to re-send the invitation, oalternatively you could call to report it.