Discussion topic: Phone line fixed after outage but it is NOT our phone number

This message was authored by: Vincek7 · ‎26 Nov 2023

After a major outage in our location on phone lines the fault was allegedly fixed. The problem is that it is not our phone number. This only was noticed after answering a call and being told ' sorry wrong number'.
On calling my mobile from th landline, an unknown number was displayed. We want our number back.

This message was authored by: Daniel0210 · ‎26 Nov 2023

@Vincek7

You'll need to report this to Sky who will pass it to Openreach for investigation and fixing. Not sure if dialling 150 will work if the crossed line isn't a Sky number. If you can't call via your mobile post back on this thread and we can maybe get you some help via the Messaging Team.

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Discussion topic: Phone line fixed after outage but it is NOT our phone number

Phone line fixed after outage but it is NOT our phone number

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