Phone says line cord error and have no dialing tone. We have tried re-setting the broadband hub, tried other phone wires & running the network checks which come back fine. Been like this for 3 days now and no further forward.
Have you another means of calling Sky to report this? If not we may be able to get you some help from the Messaging Team but they're very busy at the moment.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Posted by a Superuser, not a Sky employee. Find out more
@Shelts83 I’ve escalated your post to Sky and the Messaging Team may get in touch with you later. If they find an external fault they'll pass it to Openreach for investigation.
Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Phone says line cord error and have no dialing tone. We have tried re-setting the broadband hub, tried other phone wires & running the network checks which come back fine. Been like this for 3 days now and no further forward
