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Discussion topic: Line cord error, internal cables tested

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This message was authored by JonD3 This message was authored by: JonD3

Line cord error, internal cables tested

Handset display says line cord error, no dial tone, phone not functioning. I do not think it is an internal cabling issue.


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Line cord error, internal cables tested

Posted by a Superuser, not a Sky employee. Find out more

Are you new to Sky broadband/landline? Or has your landline service with Sky worked OK up to now?

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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Line cord error, internal cables tested

Posted by a Superuser, not a Sky employee. Find out more

Are you new to Sky broadband/landline? Or has your landline service with Sky worked OK up to now?

JonD3
Topic Author
This message was authored by JonD3 This message was authored by: JonD3

Re: Line cord error, internal cables tested

i'm not new to Sky, been with them several years. Have had a new broadband hub delivered now though and installed

This message was authored by Mark39 This message was authored by: Mark39

Re: Line cord error, internal cables tested

Posted by a Superuser, not a Sky employee. Find out more

What was the reason for the new Hub? Does,it have an LED on the front panel labelled 'Voice'? If so, is it lit amber or green?

JonD3
Topic Author
This message was authored by JonD3 This message was authored by: JonD3

Re: Line cord error, internal cables tested

To save further investment of your time: Sky have tested my broadband and are now sending an engineer round tomorrow. Thank you for your help anyway.

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