Landline number lost

[Del36]

Moved from Vodafone to Sky.

On transfer day found my number had changed.

Spoke to Tec support and they told that it should have transferred but it did not.

I was told they tried to Portugal but it wouldn't work. Spent 3 days ringing everyone. No joy.

Rang BT asked them if I could transfer to them and have my old number they told me the old number and it will not be a problem.

No one can help at Sky and don't care that we have had a number for twenty years.

[Daniel0210]

@Del36 

We have seen reports recently of similar issues with transferring a landline number. I think you may need to make a complaint. 
https://www.sky.com/help/articles/how-to-make-a-complaint