Discussion topic: Landline number lost
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Message posted on 23 Feb 2025 10:51 PM
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Landline number lost
Moved from Vodafone to Sky.
On transfer day found my number had changed.
Spoke to Tec support and they told that it should have transferred but it did not.
I was told they tried to Portugal but it wouldn't work. Spent 3 days ringing everyone. No joy.
Rang BT asked them if I could transfer to them and have my old number they told me the old number and it will not be a problem.
No one can help at Sky and don't care that we have had a number for twenty years.
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All Replies
Message posted on 24 Feb 2025 05:50 AM
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Re: Landline number lost
We have seen reports recently of similar issues with transferring a landline number. I think you may need to make a complaint.
https://www.sky.com/help/articles/how-to-make-a-complaint
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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