Landline not working

[bardot12]

My landline hasn't worked for a week now. I am an elderly lady and my husband is in hospital so I really need the phone for the hospital to contact me. 
Please May you send an engineer 

[Greenfingers001]

Hi there @bardot12 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[bardot12]

Thank you for escalating my problem.  I'll wait for 'bubble'