Landline not working no sound or ring tone. Phone is plugged i

[Tony+Birmingham]

No dialling tone on phone can't use it to make or receive calls.  @Sky please help

[Mark39]

Is the 'Voice' light on your broadband Hub green or amber? Have you tried restarting your Hub by switching it off at the plug for 30 seconds or so? 

[Tony+Birmingham]

No dialing tone can't receive or make calls broadband is fine socket is fine?

[Mark39]

Did you see my previous post?

[Tony+Birmingham]

We don't have a voice light on our hub just power Internet and wireless?

[Mark39]

Okay, thanks. Try the connection test here, first. If it doesn't detect the fault, it will need to be reported to Sky for investigation. If you wish, we can ask Sky's Community messaging team to contact you here so that you can do that.

Run the,test even though your broadband may be working normally.

https://www.sky.com/help/articles/broadband-diagnostic-start

[Tony+Birmingham]

Please ask someone to contact us broadband fine tv fine just can't make calls from landline

[Mark39 · Accepted solution]

What was the result of the connection test?

[Tony+Birmingham]

Broadband signal fine TV fine but still no phone dialling tone 

[Tony+Birmingham]

 

 

[Mark39]

Thanks for that. I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging later today so that you can report it. Look out for a blue/red chat 'bubble' towards the bottom of the page.  Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide:https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Tony+Birmingham.

[Lisa-P1987]

Thanks for chatting to us Tony+Birmingham. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks