Can't receive incoming calls

[Tamy1983]

Hi, we transferred from virgin to sky broadband and talk on 15th June. Broadband works fine, I can make calls from the landline. But am not receiving any calls. Infact when trying to make a call to the home number it's seems to go to a voicemail saying the person you are calling isn't around right now.  I've tried everything on the help section but nothings working. I can't find a person to speak to via sky customer service which a total pain. Please can anyone help or suggest anything

[caesarome]

As you can make calls give Sky a call on the free 150 number so they can take the report from you to start the investigation.

[Mark39]

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@Tamy1983 wrote:

Hi, we transferred from virgin to sky broadband and talk on 15th June. 

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Has your Virgin service stopped? Can you make/receive calls on your Virgin line?

[Tamy1983]

Yep whole virgin was active I could make and receive calls. That's ended now so just sky, not being able to receive.

Also thank you I managed to get thru to someone after calling 150.  Just gotta wait for the network/technical guys to get in touch, fingers crossed they can sort it.