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Discussion topic: Landline not working in or out

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This message was authored by: Chr1st1na

Landline not working in or out

I have no ring tone to make outgoing calls, when I pick up receiver and press green button to get ringtone it's like it's already connected to a call but obviously no one is there. If I ring my phone it has engaged tone, can anyone help please, unplugged all phones etc and makes no difference

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This message was authored by: Mark39

Re: Landline not working in or out

Posted by a Superuser, not a Sky employee. Find out more

Are you new to Sky, or recently upgraded your broadband service? Or has your phone been working normally?

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This message was authored by: Chr1st1na

Re: Landline not working in or out

Phone was working normally

This message was authored by: Paulbaul1

Re: Landline not working in or out

  • Me Too 
This message was authored by: Mark39

Re: Landline not working in or out

Posted by a Superuser, not a Sky employee. Find out more

@Chr1st1na wrote:

Phone was working normally


First try the connection test here, even if your broadband is working ok. If the test detects a fault you'll be able to book an engineer there and then. Otherwise you'll need to report it directly to Sky and they'll run a more detailed test.

 

https://www.sky.com/help/articles/broadband-diagnostic-start

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