Discussion topic: Landline not working in or out
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Message posted on 23 Dec 2023 07:56 PM
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Landline not working in or out
I have no ring tone to make outgoing calls, when I pick up receiver and press green button to get ringtone it's like it's already connected to a call but obviously no one is there. If I ring my phone it has engaged tone, can anyone help please, unplugged all phones etc and makes no difference
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All Replies
Message posted on 23 Dec 2023 08:46 PM
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Re: Landline not working in or out
Are you new to Sky, or recently upgraded your broadband service? Or has your phone been working normally?
Message posted on 23 Dec 2023 10:03 PM
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Re: Landline not working in or out
Phone was working normally
Message posted on 23 Dec 2023 10:57 PM
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Re: Landline not working in or out
- Me Too
Message posted on 24 Dec 2023 08:11 AM - last edited: 24 Dec 2023 08:17 AM
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Re: Landline not working in or out
@Chr1st1na wrote:
Phone was working normally
First try the connection test here, even if your broadband is working ok. If the test detects a fault you'll be able to book an engineer there and then. Otherwise you'll need to report it directly to Sky and they'll run a more detailed test.
https://www.sky.com/help/articles/broadband-diagnostic-start
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