Landline not working in or out

[Chr1st1na]

I have no ring tone to make outgoing calls, when I pick up receiver and press green button to get ringtone it's like it's already connected to a call but obviously no one is there. If I ring my phone it has engaged tone, can anyone help please, unplugged all phones etc and makes no difference

[Mark39]

Are you new to Sky, or recently upgraded your broadband service? Or has your phone been working normally?

[Chr1st1na]

Phone was working normally

[Paulbaul1]

• Me Too 

[Mark39]

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@Chr1st1na wrote:

Phone was working normally

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First try the connection test here, even if your broadband is working ok. If the test detects a fault you'll be able to book an engineer there and then. Otherwise you'll need to report it directly to Sky and they'll run a more detailed test.

https://www.sky.com/help/articles/broadband-diagnostic-start