Discussion topic: Landline not making/receiving calls.
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Message posted on 04 Apr 2024 05:10 PM
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Landline not making/receiving calls.
Package: Sky broadband superfast + Sky pay as you talk.
Landline has stopped receiving and making calls, though internet still works. Phone worked fine recently, on the above package. Have now bought and tried two brand new phones with no luck. Tried new phones, both plugged into the microfilter/splitter and directly into the phone/internet line to no avail.
Phone appears to dial number out but no call is made, line sounds awful.
Checked all cables,
checked microfilter,
tried with 3 different phones,
internet still works.
worked fine 2 weeks ago, using the microfilter/splitter.
Sky hub has no TEL port.
Any help appreciated.
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All Replies
Message posted on 04 Apr 2024 05:23 PM
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Re: Landline not making/receiving calls.
@Revelator Which router do you have for your Sky broadband service from the link below.
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
If you have found this solution helpful please tick this as the answer.
Message posted on 04 Apr 2024 05:27 PM
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Re: Landline not making/receiving calls.
Hi, thanks for responding. My router is the Sky Q hub, had it for about two months and working fine up until a week or so ago.
Message posted on 04 Apr 2024 05:33 PM
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Re: Landline not making/receiving calls.
@RevelatorCan you run this test please on your phone line.
https://www.sky.com/help/articles/fix-phone-problems-start
If you have found this solution helpful please tick this as the answer.
Message posted on 04 Apr 2024 06:05 PM
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Re: Landline not making/receiving calls.
Hi,
I've gone through the Sky test, everything is plugged in correctly, using a brand new phone. The line port is the old fashioned one with just one port, using the microfilter also. This setup was working fine recently with an old phone plugged in, the microfilter is only couple months old.
Regards.
Message posted on 04 Apr 2024 06:08 PM
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Re: Landline not making/receiving calls.
@Revelator I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.
More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
If you have found this solution helpful please tick this as the answer.
Message posted on 04 Apr 2024 06:09 PM
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Re: Landline not making/receiving calls.
OK, thank you for your help!
Message posted on 05 Apr 2024 08:44 AM
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Re: Landline not making/receiving calls.
Thanks for escalating this. We’ve sent @Revelator an invite to chat.
Lisa - Sky Tech Team Expert
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