Landline is not working

[Carley86]

Yes it is and I've tried plugging it directly into the main socket still nothing. 

[Mark39]

@Carley86 if you haven't restarted your Hub in the last hour or so, try that now, by switching it off at the plug for 30 seconds or so.

It does sometimes take longer than 24 hours for the phone service to be activated, but we can ask Sky's messaging team to contact you here tomorrow so that you can report it via a private online chat, if you wish?

[Carley86]

Yes please if you could. Thank you 😊

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Carley86]

@Mark39 thank you

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Carley86.

[Carley86]

Hi again all. My land line still hasn't been activated. Broadband was activated on the 17th, I was told to wait until this morning (Saturday) still nothing. 
Thank you 

[Mark39]

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@Carley86 wrote:

Hi again all. My land line still hasn't been activated. Broadband was activated on the 17th, I was told to wait until this morning (Saturday) still nothing. 
Thank you 

---

First try restarting your Hub this morning. If you're still unable to make and receive calls we can ask the messaging team to contact you again so that you can check for an update.

[Carley86]

Yes please if you don't mind. Thank you 😊 

[Mark39]

First, can you c0nfirm nothing has changed after a Hub restart today?

[Carley86]

Nothing has changed 

[Mark39]

OK, I've alerted the messaging team again. Look out for the chat bubble, as before.

[Carley86]

Thanks 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Carley86  an invite to chat.