Kateryna Sikula

[KaterynaSikula]

I hope this message finds you well.

I am currently on a broadband contract with Sky, and I noticed that additional charges for calls are appearing on my bill. However, I do not use a landline and only require the internet service.

Could you please block all outgoing calls from my account, leaving only the broadband service active? I want to ensure no further charges for calls occur in the future.

If you need any additional information or account details, please let me know.

Thank you for your assistance, and I look forward to your confirmation.

[Mark39 · Accepted solution]

@KaterynaSikula we're a customer Community, so you're not addressing Sky here, I'm afraid.

However, I can confirm that blocking all outgoing calls is not a service Sky provides.

[KaterynaSikula]

When can I find email address sky?

[SKY1992bf]

@KaterynaSikula  Sky doesn't use email as a communication route 

you would need to call Sky directly to discuss your account 

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150 Calls to Sky Customer Services from your Sky Talk landline phone or a Sky mobile are free

[KaterynaSikula]

Thank you. But I can't call because I don't speak English.

[Daniel0210]

@KaterynaSikula 

Have you got a care alarm or other alarm system that uses the landline phone connection?