Number was agreed to be ported to sky by virgin , but shy hasn’t ported the number

[chris2223]

Sky said when I ordered that they could port my virgin number over , virgin confirmed they could but shy hasn't ported my number over 

They have given me a new number but I want my original land live number from virgin 

[Mark39]

Welcome to the Community, mainly of customers. It's unlikely that Sky will respond to your post.

Have you spoken to Sky about this? What have they said?

[chris2223]

Spoke to sky , said I hadn't ticked the box to transafe but I had an email from virgin saying sky had asked them to transfer the number on the 27 September so obviously I had ticked the box to keep my number 

Not a great start for us