I thought landline calls were free ?? Says on my bill Sky Talk Free

[Lil1690]

I made one call from my landline and was charged 69p, why does it state sky talk Free ? Any internet calls Free,  Sky at as you talk Free so why am I charged for this ?

[Daniel0210]

@Lil1690 

Calls aren't free (except 0800 etc). Depending on your tariff they might be inclusive (for up to an hour). Which tariff are you on?

[Mark39]

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@Lil1690 wrote:

I made one call from my landline and was charged 69p, why does it state sky talk Free ? Any internet calls Free,  Sky at as you talk Free so why am I charged for this ?

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It's marketing-speak. Internet calls and the Pay as you Talk package are free in the sense that there's no monthly subscription, but calls are chargeable.

I agree it's misleading.

[TimmyBGood]

@Lil1690 

As I've said elswhere, I'm very surprised Ofcom let Sky get away with displaying their billing information in that way.  As @Mark39 indicates, it's apparently intended to show that there's no additional monthly subscription cost for the voice call service to be available to a customer, but is clearly capable of being misinterpreted.