Discussion topic: No phone line detected
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Message posted on 24 Oct 2022 05:15 PM
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No phone line detected
Hi I have broadband with voice package, the green voice led light is on on the modem but there is no dial tone on the phone and it says "no line" on the phone display. I've done all the required checks multiple times and still no good. I've also uploaded pictures of the back of the modem. Please advise thanks.
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All Replies
Message posted on 24 Oct 2022 05:21 PM
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Re: No phone line detected
Can you confirm that your phone is plugged into your broadband Hub, not the wall socket?
Message posted on
24 Oct 2022
05:45 PM
- last edited:
25 Oct 2022
09:08 AM
by
KevNewMedia
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Re: No phone line detected


Moderator note: Removed the image as it contains a code that is specific to the customer
Message posted on 24 Oct 2022 05:58 PM
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Re: No phone line detected
Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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