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Discussion topic: I thought landline calls were free ?? Says on my bill Sky Talk Free

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This message was authored by: Lil1690

I thought landline calls were free ?? Says on my bill Sky Talk Free

I made one call from my landline and was charged 69p, why does it state sky talk Free ? Any internet calls Free,  Sky at as you talk Free so why am I charged for this ?

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This message was authored by: Daniel0210

Re: I thought landline calls were free ?? Says on my bill Sky Talk Free

Posted by a Superuser, not a Sky employee. Find out more

@Lil1690 

Calls aren't free (except 0800 etc). Depending on your tariff they might be inclusive (for up to an hour). Which tariff are you on?
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This message was authored by: Mark39

Re: I thought landline calls were free ?? Says on my bill Sky Talk Free

Posted by a Superuser, not a Sky employee. Find out more

@Lil1690 wrote:

I made one call from my landline and was charged 69p, why does it state sky talk Free ? Any internet calls Free,  Sky at as you talk Free so why am I charged for this ?


It's marketing-speak. Internet calls and the Pay as you Talk package are free in the sense that there's no monthly subscription, but calls are chargeable.

 

I agree it's misleading.

This message was authored by: TimmyBGood

Re: I thought landline calls were free ?? Says on my bill Sky Talk Free

Posted by a Superuser, not a Sky employee. Find out more

@Lil1690 

 

As I've said elswhere, I'm very surprised Ofcom let Sky get away with displaying their billing information in that way.  As @Mark39 indicates, it's apparently intended to show that there's no additional monthly subscription cost for the voice call service to be available to a customer, but is clearly capable of being misinterpreted.

 

Talk_Billing.jpeg

 

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