This discussion topic has been answered Discussion topic: House phones

This message was authored by: Keith12 · ‎30 Nov 2023

I have moved to SKY Broadband today including pay as you go landline calls.

Having plugged everything in , the house phone went driectly to answerphone all the time when I tested it from my mobile phone. Two hours later, when I now ring the house phone I can hear it ringing out on my mobile but the house phones are not ringing. They were working fine before I switched from BT this morning.

Please advise.

Regards

Keith Earl

.

This message was authored by: Daniel0210 · ‎30 Nov 2023

@Keith12

Is it a BT branded landline phone?

If it is designed specifically for use with BT's digital voice service, then it won't work with Sky VOIP.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Daniel0210 · ‎30 Nov 2023

@Keith12

Is it a BT branded landline phone?

If it is designed specifically for use with BT's digital voice service, then it won't work with Sky VOIP.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: Keith12 · ‎30 Nov 2023

Thanks for the prompt reply. Unfortunately mine are BT , so youve solved my problem.

Many thanks

This discussion topic has been answered Discussion topic: House phones

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