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Message posted on ‎16 Sep 2022 10:02 AM

Home Phone not working

My home phone is not working, i believe this has been since joining Sky. My broadband is working and i have gone through the help pages and nothing has worked. My phone has no dial tone so i can not make calls and have been told by friends that have called my number that the phone just rings.

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Message posted on ‎16 Sep 2022 10:05 AM

Re: Home Phone not working

Posted by a Superuser, not a Sky employee. Find out more

Does your broadband hub have a voice light on it that is lit, if so then the cable for your phone needs to be plugged into the back of it.

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Avatar for caesarome
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This message was authored by: caesarome Answer

Message posted on ‎16 Sep 2022 10:05 AM

Re: Home Phone not working

Posted by a Superuser, not a Sky employee. Find out more

Does your broadband hub have a voice light on it that is lit, if so then the cable for your phone needs to be plugged into the back of it.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on ‎20 Sep 2022 02:14 PM

Re: Home Phone not working

Many thanks, It worked and maybe in future I really sould read the instructions properly.

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Message posted on ‎20 Sep 2022 02:42 PM

Re: Home Phone not working

Posted by a Superuser, not a Sky employee. Find out more
@rjd1971 wrote:

....maybe in future I really sould read the instructions properly.

It's human nature not to 🙂

 

You're not the first.....

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Message posted on ‎15 Dec 2022 08:04 PM

Re: Home Phone not working

My home phone is not working it has no tone and I can't make any call out and Iam not receiving call either.

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This message was authored by: Mark39

Message posted on ‎15 Dec 2022 08:13 PM

Re: Home Phone not working

Posted by a Superuser, not a Sky employee. Find out more
@Lawrenza+Shapley wrote:

My home phone is not working it has no tone and I can't make any call out and Iam not receiving call either.

Are you new to Sky? Any recent changes to your broadband subscription?

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