Home Phone not working

[rjd1971]

My home phone is not working, i believe this has been since joining Sky. My broadband is working and i have gone through the help pages and nothing has worked. My phone has no dial tone so i can not make calls and have been told by friends that have called my number that the phone just rings.

[caesarome · Accepted solution]

Does your broadband hub have a voice light on it that is lit, if so then the cable for your phone needs to be plugged into the back of it.

[rjd1971]

Many thanks, It worked and maybe in future I really sould read the instructions properly.

[Mark39]

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@rjd1971 wrote:

....maybe in future I really sould read the instructions properly.

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It's human nature not to 🙂

You're not the first.....

[Lawrenza+Shapley]

My home phone is not working it has no tone and I can't make any call out and Iam not receiving call either.

[Mark39]

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@Lawrenza+Shapley wrote:

My home phone is not working it has no tone and I can't make any call out and Iam not receiving call either.

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Are you new to Sky? Any recent changes to your broadband subscription?