Discussion topic: Handset showing line cord error. Unable to make or receive calls
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Message posted on 24 Sep 2023 05:29 PM
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Handset showing line cord error. Unable to make or receive calls
Handset showing line cord error. Unable to make or receive calls. Have tried all the suggested fixes
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All Replies
Message posted on 24 Sep 2023 05:35 PM
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Re: Handset showing line cord error. Unable to make or receive calls
Have you another means of reporting this to Sky?
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 24 Sep 2023 06:58 PM
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Re: Handset showing line cord error. Unable to make or receive calls
The virtual assistant was zero help. Will try to call sky tomorrow when I have a spare hour to spend and once I've charged up my mobile
Message posted on 24 Sep 2023 06:59 PM
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Re: Handset showing line cord error. Unable to make or receive calls
We can get you help on here if you wish but it won't be til tomorrow either. Let us know.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 24 Sep 2023 07:18 PM
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Re: Handset showing line cord error. Unable to make or receive calls
That would be great thanks
Message posted on 24 Sep 2023 07:23 PM
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Re: Handset showing line cord error. Unable to make or receive calls
@CC108
I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow.
Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.
This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 24 Sep 2023 07:32 PM
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Re: Handset showing line cord error. Unable to make or receive calls
Thank you Daniel
Message posted on 25 Sep 2023 09:57 AM
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Re: Handset showing line cord error. Unable to make or receive calls
Thanks for escalating this. We’ve sent @CC108 an invite to chat.
Lisa - Sky Tech Team Expert
Message posted on 25 Sep 2023 03:33 PM
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Re: Handset showing line cord error. Unable to make or receive calls
Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.
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