Unable to make or receive calls on my landlines?

[MDodkin]

I have not been able to make or receive any phone calls from my landline recently. Undertaken all checks and re-booted everything, still nothing. Help please ?

[caesarome]

Have you changed your broadband package recently, if you haven't then see if you can run this test. Ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

[MDodkin]

Thanks for this, but undertaken all these tests still not working, broadband is up and no changes to package have been made recently 😭

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to MDodkin.