Fibre just installed earlier today - but landline not working yet

[Stevenh]

Yes, I understand that however sky , who our contracts are with have done zero to explain their process to their customers.

[Jemzy]

Hello,

I had mine installed 10 days ago, firstly no phone so did all the restarts and it started working, but after a day it stopped, did all the restarts again and again it started working but off again. Don't want to have to constantly restart the hub to make my phone work. Any advice.

Jemma

[Mark39]

@Jemzy do you have a white 'Max' Hub, or a black one? If it's a black Hub, is the Voice LED on the front panel lit? Green or amber?

[Jemzy]

Its the black one and yes the voice LED is green, it wasn't to start with but after the first restart it came on and I had dialling tone. But now the situation is green light on but no dial tone and no phone working.

[Mark39]

I suspect if you were to report it to Sky at this stage that they would simply suggest another restart. If it were me, I'd do the restart and make a note of the date etc, so that if it the same thing continues to happen you can report a pattern of failures and recovery.