Sky Talk Shield

[GeoffW]

I'm getting more and more spam calls and want to use Sky Talk Shield to prevent them. Shield is included in my package but I can't set it up as I keep getting a Whoops! We're trying to fix the problem. I've tried the 1470 number suggested but that doesn't work either. Any help would be appreciated

[caesarome]

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@GeoffW wrote:
as I keep getting a Whoops! We're trying to fix the problem. 

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@GeoffW 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @GeoffW an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[GeoffW · Accepted solution]

Managed to get Sky Talk Shield set up after speaking to an advisor. However I can only add stars or block numbers via the phone. Can't access via my sky app.

[Mark39]

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@GeoffW wrote:

Managed to get Sky Talk Shield set up after speaking to an advisor. However I can only add stars or block numbers via the phone. Can't access via my sky app.

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Yes, there's a long outstanding known problem affecting some customers when you try to access the Shield online,

[GeoffW]

That's useful to know, thanks.

The fact that it's a long time problem is disappointing though 

[Robert12323]

- I have the same problem

I want to see the phone calls from the call history but Talk Shield just tells me that there is a problem come back later.

[Workys]

I have the same issue and am now regretting moving to Sky. I cannot activate Talk Shiled via online or via the automated call. The n to pour salt into the wounds I cannot access a human to resolve the issue. I end up in a automated response loop!

Doe any one know how yo connect with a numan at Sky, assuming they have any?

[Mark39]

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@Workys wrote:

Doe any one know how yo connect with a numan at Sky, assuming they have any?

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They definitely do! When you call, just stay silent throughout the automated prompts, and eventually you should be put through to one of them.

You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

[Workys]

Hi Mark.

Thanks for response, tried that suggestion twice just now and it did not work....just in the same automated loop.....Are Sky working today?

😮

[Annoyed701]

Try typing Talk Shield / Sky.com then tap on your products.

[Annoyed701]

Go to Google and type in Talk Shield / Sky.com.

When it opens tap on your products.

[GeoffW]

Since I set Sky Shield on our phone we haven't had one unwanted call got through. Thanks