Engineer

[keshani]

I want to book a appointment engineer for my dad's property to fix his landline

[Mark39]

Who is the accountholder?

[keshani]

The account holder his myself 

[Mark39]

Can you tell us more about the problem? Is this a new broadband/phone installation? Or a recent broadband upgrade?

[keshani]

No it's un above. There is a fault with his landline at the house. I have rang sky about 6 times and they say there is fault on the line. They told me to book an enengieer to his property as the advisor couldn't do it while I was on the phone.

[keshani]

The account holder his myself. James Peiris 

[keshani]

It's his phone line

[Mark39 · Accepted solution]

---

@keshani wrote:

They told me to book an enengieer to his property as the advisor couldn't do it while I was on the phone.

---

Unfortunately we're customers here and can't book an engineer appointment for you. If you wish we can ask Sky's messaging team to contact you here to see if they can book it for you.

The alternative is for you to call Sky again.

[keshani]

Yes please that would be great 

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and a Personal Message inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[keshani]

Thank you 😊 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to keshani.

[Lisa-P1987]

Update - Spoken to @keshani and we worked out the engineer query 🙂