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Discussion topic: Landline not working due to latest fibre boardband

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This message was authored by: Ivorbiker1947

Message posted on ‎26 Nov 2023 11:29 PM

Landline not working due to latest fibre boardband

Because l have just got the latest new fibre cable  the landline has been cut off how do l get it to work again so l can use my landline again

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This message was authored by: Mark39

Message posted on ‎27 Nov 2023 08:10 AM

Re: Landline not working due to latest fibre boardband

Posted by a Superuser, not a Sky employee. Find out more

Is your phone plugged into your broadband Hub? It won't work from a wall socket if your Hub has a 'Voice' light which is lit.

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Message posted on ‎27 Nov 2023 11:25 AM

Re: Landline not working due to latest fibre boardband

Posted by a Superuser, not a Sky employee. Find out more
@Ivorbiker1947 wrote:

 

 how do l get it to work again so l can use my landline again

Once SOGEA broadband is provisioned at an address there will be no PSTN phone service, and no option to return to it because PSTN is no longer available as a wholesale product to ISPs/telcos in advance of its nationwide switch-off at the end of 2025.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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