End User not Moving

[Solaren]

I cancelled Sky Broadband and Talk on 20/07/2022.

I correctly received the email and bills, that my services were cancelled,

but the new tenant at my old address is trying to place a broadband order with NOW, and he is receiving "End User not Moving".

I need confirmation from Sky that "Broadband and Talk" is fully cancelled.

[Mark39]

We're customers here, so it might be something you need to pick up directly with Sky. 

If you're not paying for Sky broadband or phone service, I'd assume the service has been cancelled, so I don't know why the new tenant is getting that message or where it's coming from. 

[Solaren]

I agree that it should be cancelled, since I'm not paying anything, nonetheless the new tenant has this problem. Is it not possible to Sky and NOW service guys to talk each other to fix the problem, without tenants involvement ?