Unable to make and receive calls on my landline

[Barton2022]

Cannot make or receive calls. I get the dialling tone when trying to make a call and people trying to call me get told that my number is unavailable 

[Daniel0210]

@Barton2022 
Try running a line test. If an outside fault is disclosed it should allow you to organise an engineers visit and save you calling Sky.
https://www.sky.com/help/articles/fix-phone-problems-start 

[Jon.Jon]

I have same problem. Dialing tone fine but I get the engaged tone when I call any number. Incoming calls get a 'this number is temporarily unavailable' message. I have been trying to call SKY on my mobile, been on hold for 20 minutes. If I follow the link to the 'line test' another user suggested, I just end up with a contact number to call.

[caesarome]

@Jon.Jon 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Jon.Jon.

[Jon.Jon]

Thanks @caesarome for responding. I managed to contact SKY and they tried to fix the problem remotely but couldn't. I have an engineer booked for Thurs. so all now in hand. Thanks Again

[Geoffrichard74]

I don't understand any symbols nor the term "tag" I can tell you my actual landline no. if that helps but basically my landline is not working. It happened two months ago after BT outreach dug holes in the pavement and a Sky engineer went down two to solve my problem. BT were again working two days ago for my neighbour and now the same thing has happened. Please tell me how to get an engineer to deal urgently.

[KevNewMedia]

Hi @Barton2022 

Welcome to the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thank you for escalating this. We have sent Barton2022 an invite to chat 🙂 

[caesarome]

@Geoffrichard74 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Geoffrichard74.

[Oddie2004]

I also have had the same issue since yesterday morning.Cannot make or receive any calls.Internet is fine.I am in post code HA9 which is Wembley and both Sky and BT deny any issues but when you look on a down detector website it is displaying problems all over London and the UK.There is a  an outage with BT and strangely enough my neighbour who is a BT customer had the same issue with her landline and it was fixed within 30 minutes.

When you do a service status update is says there is still a problem so why are BT and Sky denying it.Messaged Sky  Help on twitter who have reported it.My mother is 89 years old and needs access to the landline as she does not have a mobile.

[Lisa-P1987]

Update – Thanks for chatting to us Geoffrichard74. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂 

[Geoffrichard74]

The reason there was no response to the chat thing was because at no time did anything come through with a bubble in the bottom corner. Kept looking for two days. Please is there any other way I can get someone to deal with the dead landline?

[KevNewMedia]

Hi @Geoffrichard74 

Thanks for using the Sky Community.

I've re-escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147