Crackling phone line

[cjames]

My phone line is terrible.  Can't hear what anyane is saying and they can't hear me.  Crackling and noise really loud. Tried the rigmarole of disconnecting etc. but no joy at all. My phone line has always been dodgy but this is now ridiculous. Can this please be escalated?

[Highlinder]

@cjamesIs your broadband working properly?

[cjames]

Yes.  No problems with the broadband at all.

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

[Graham+Horsefair]

I am experiencing a very similar problem. Calls by land line develop crackling noise after a minute or two. It has been noticeable for some time but is worse now - it was just irritating, but now it can be so loud that conversation is impossible. have tried all suggested cures but none work. The problem is the same on cordless and corded phones. Broadband appears to be unaffected.  Micro filter is integrated in splitter. I conclude that the problem must be in the incoming line. How do I proceed?

[Highlinder]

@Graham+HorsefairIf you can make a call then call Sky to report this if your broadband is uneffected by this.

Just dial 150 on your landline, when asked the nature of the call say " Technical ", you maybe asked for a mobile number give this, but DO NOT hang up, this should then drop your into the queue to speak to an advisor.

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Update – We are still looking to help you Graham+Horsefair. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Graham+Horsefair]

I have just tried the phone with the microfilmed replaced with an earlier unit. The crackling noise started after about 10 seconds. I believe that I have tried every feasible configuration to dete,Rhine the source, and the only explanation is that it is outside my boundary I e on the line.

[Daniel0210]

@Graham+Horsefair 

Woukd you like your issue re-escalating to Sky as it appears you didn't fully engage in it last time? 

[Lisa-P1987]

Update - We spoke to Graham+Horsefair, after a few checks, we have booked an engineer. 🙂

[Graham+Horsefair]

The man from Openreach tested everything thoroughly and concluded that the problem was a faulty Sky line filter. He replaced it, and since then I have notvheard any of the  crackling sound effects. Fingers crossed. Thanks to all who were involved.

[Graham+Horsefair]

I spoke too soon. After a couple of days with no disturbance, a call just now was invaded by crackling as loud as ever -  continuous crackle with occasional squeaks and crescendos. Where do we go from here? It is not something I. can live with.

[caesarome]

I have alerted the messaging team again for you, so the same as last time and look out for their chat bubble sometime tomorrow.