Cordless phone won't work, corded phone does work

[jamesy58]

My new BT cordless phone doesn't make or receive calls, it's fully charged, paired with base etc. Not even a dial tone. It does, however, have incoming call attempts in its call log. Screen shows 'cord line fault'.  My corded phone works perfectly. Any thoughts 

[Mark39]

Do you have Sky VOIP (internet calls)? Is your BT phone designed for BT's Digital Voice service?

[jamesy58]

Don't have sky VOIP,  not sure what your second question even means so no idea. My previous cordless phone did work though. 

[GD1]

@jamesy58  This may suggest that the cordless phone is faulty.

[jamesy58]

@Mark39 it's a BT4000 model, tried to check what you asked re Digital Voice Service but can't see any reference to it.

[Mark39]

Not to worry. It only matters if you have Sky VOIP, so not relevant. 

As a corded phone works ok, there doesn't appear to be a problem with your phone service so I agree with @GD1 , it looks like a problem with your cordless phone.

[jamesy58]

@Mark39 @GD1 Oh dear silly me, I just got it working. I'd used the phone cable from my existing phone not thinking it would make a difference. It worked when I used the cable that came with the new phone. Thanks for contributions all