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Discussion topic: Cannot receive calls on landline

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This message was authored by Anonymous This message was authored by: Anonymous

Cannot receive calls on landline

Since yesterday my landline is not receiving calls, I can make them but not receive them. People calling say either there is just silence or it rings for a couple of times and then cuts off.

We've changed nothing, nothing has been updated or cables changed etc. 

Any help much appreciated.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Cannot receive calls on landline

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous try the connection test here, even if your broadband is working okhttps://www.sky.com/help/articles/broadband-diagnostic-start

 

Let us know the result. If it doesn't detect a fault, it would be best to report it to Sky. Call them on 150 (from your landline).

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This message was authored by Anonymous This message was authored by: Anonymous

Re: Cannot receive calls on landline

Thanks for that but I've already done it. Broadband is working fine.

 

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot receive calls on landline

Posted by a Superuser, not a Sky employee. Find out more

As you have now deleted your account on here you will have to use another phone to call Sky about this,

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