26 Oct 2024 11:37 AM
I cannot make or receive any calls from my landline, there's no dial tone just background noise.
I am getting WiFi and broadband for my tv fine, it's just my phone.
I've tried plugging phone direct into socket and there's nothing. If I plug it into the sky hub I get background noise but no dial tone, and cannot call anyone or receive calls.
any ideas? Do I need an engineer out?
26 Oct 2024 01:39 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you new to Sky's Talk (landline)/Broadband Service? Or has your Sky Talk landline been working ok up to now?
26 Oct 2024 03:19 PM
Had it for a while now. It's been fine up until now.
26 Oct 2024 03:46 PM
Posted by a Superuser, not a Sky employee. Find out moreFirst, try the simple line test here, even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start
Let us know the result.
If it doesn't detect a fault, it's best reported to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.
26 Oct 2024 10:05 PM
It says it all looks good and there's no faults. If you could get them to contact me through here that would be great thanks.
27 Oct 2024 05:51 AM
Posted by a Superuser, not a Sky employee. Find out moreI’ve escalated your post to Sky and their Messaging Team should contact you later today. If a fault is detected Sky will notify Openreach.
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
27 Oct 2024 10:09 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @JYD55 an invite to chat.
29 Oct 2024 01:09 PM
Posted by a Sky employeeWe are still looking to help you JYD55 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 80 minutes
New Discussion