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Discussion topic: Cannot make or receive calls but have broadband

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This message was authored by JYD55 This message was authored by: JYD55

Cannot make or receive calls but have broadband

I cannot make or receive any calls from my landline, there's no dial tone just background noise. 
I am getting WiFi and broadband for my tv fine, it's just my phone. 
I've tried plugging phone direct into socket and there's nothing. If I plug it into the sky hub I get background noise but no dial tone, and cannot call anyone or receive calls. 
any ideas? Do I need an engineer out?

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This message was authored by Mark39 This message was authored by: Mark39

Re: Cannot make or receive calls but have broadband

Posted by a Superuser, not a Sky employee. Find out more

Are you new to Sky's Talk (landline)/Broadband Service? Or has your Sky Talk landline been working ok up to now?

JYD55
Topic Author
This message was authored by JYD55 This message was authored by: JYD55

Re: Cannot make or receive calls but have broadband

Had it for a while now. It's been fine up until now.

This message was authored by Mark39 This message was authored by: Mark39

Re: Cannot make or receive calls but have broadband

Posted by a Superuser, not a Sky employee. Find out more

First, try the simple line test here, even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

 

Let us know the result.

 

If it doesn't  detect a fault, it's best reported to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

JYD55
Topic Author
This message was authored by JYD55 This message was authored by: JYD55

Re: Cannot make or receive calls but have broadband

It says it all looks good and there's no faults. If you could get them to contact me through here that would be great thanks. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cannot make or receive calls but have broadband

Posted by a Superuser, not a Sky employee. Find out more

@JYD55 

I’ve escalated your post to Sky and their Messaging Team should contact you later today. If a fault is detected Sky will notify Openreach. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Cannot make or receive calls but have broadband

Posted by a Sky employee

Thanks for escalating this. We’ve sent @JYD55  an invite to chat.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cannot make or receive calls but have broadband

Posted by a Sky employee

We are still looking to help you  JYD55 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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