Hi Mark iv ended up with sky fibre optic internet, i kinda only went on the phone to change the talk anytime extra to pay as you talk, which i managed but ended up with the fibre optic which would probably be good, the thing is if i change my mind and want to cancel, the email they sent confuses me, the openreach engineer is coming out on the 5th june, but it says cancel within 14 days, im not sure if they mean 14 days from today, or when the new router comes or when the new fibre is installed.. here below is what they say about cancelling. if you could have a look as im very confused, im not saying il cancel as i want to talk to openreach to see how they put the wire into my house.
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Right to cancel
You have the right to cancel your order for Sky Broadband without giving any reason any time up to 14 days ("cooling off period") from the later of: (i) delivery of your Wireless Router; (ii) activation; or (iii) receipt of the relevant terms and conditions for that product/service. Sky may offer an enhanced cooling off period from time to time which we will advise you of at the time of your purchase. If you take fibre-based Sky Broadband and you request an engineer appointment, a separate cancellation policy applies to installation services which is contained in the Sky Fibre Broadband Installation Terms and Conditions.
If you cancel a contract during your cooling off period we will refund to you all payments received from you, including the costs of delivery of any equipment you ordered e.g. your Wireless Router ("Equipment"), but if you requested a service to begin during the cooling off period, you must pay us an amount which is proportionate to the service provided up to the point you cancelled your order, including any chargeable Sky Talk calls you have made. You will not receive a refund for any one-off fees for activation or set up services if you cancel a service after activation.
We will make any refund due to you (less any deductions due to us) without undue delay and not later than the earliest of 14 days after the day we either receive the Equipment back from you or receive evidence from you that the Equipment has been returned (such as a proof of posting receipt). We will make the refund using the same means of payment that you used when you placed your order, unless you have agreed otherwise.
You may end this contract during your minimum term without paying early termination charges if we make a change which is not exclusively to your benefit unless it is purely administrative in nature or directly imposed by law and we have notified you of that right.
If you decide to cancel or switch either your Sky Talk or your Sky Broadband services to another provider, both will be cancelled at the same time unless we tell you otherwise. You will not be able to re-order Sky Broadband without Sky Talk.
