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Discussion topic: Landlinefaut

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Message posted on ‎20 May 2026 01:32 PM

Landlinefaut

Phone isn't connecting to internet, even after trying all te tips Sky offer
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This message was authored by: GD1

Message posted on ‎20 May 2026 01:37 PM

Re: Landlinefaut

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@rong  Is this a New Broadband install or an existing service with Sky?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: rong

Message posted on ‎20 May 2026 04:15 PM

Re: Landlinefaut

New 

 

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Message posted on ‎20 May 2026 04:18 PM

Re: Landlinefaut

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@rong 

If you are a new Sky Broadband & Talk customer it is quite normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation.

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Message posted on ‎20 May 2026 04:23 PM

Re: Landlinefaut

I changed to superfast broadband  over 3 weeks ago

 

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Message posted on ‎20 May 2026 04:30 PM

Re: Landlinefaut

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@rong is your phone plugged into your broadband Hub? Has it ever worked correctly following the switch to Superfast? If you have a black broadband Hub, is the Voice LED on the front panel illuminated? Amber or green?

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Message posted on ‎20 May 2026 04:35 PM

Re: Landlinefaut

Broadband ok all green 

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Message posted on ‎20 May 2026 04:40 PM

Re: Landlinefaut

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@rong what about the other questions?

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Message posted on ‎20 May 2026 04:57 PM

Re: Landlinefaut

Yes to all butthephone

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Message posted on ‎20 May 2026 05:05 PM

Re: Landlinefaut

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@rong you mean the phone isn't plugged into your broadband Hub? If there are four  green lights at the front of your Hub, then your phone needs to be plugged into the socket on the Hub's rear panel. It won't work from a wall socket.

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