Can't make or receive internet calls on newly installed full fibre

[D14NE+K3NN3DY]

Can't make or receive internet calls on newly installed full fibre. Carried out instruction as per troubleshooting guide. Did not work

[Tom-W19]

Hi

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147