Phone line not working…

[MrsJannyBe]

Hi,

I've bought a new cordless phone after mine broke ages ago. All plugged in but no dialling tone. Can't make or receive calls.

We have a standard socket and use a filter. We plugged the phone directly into the socket and we can now receive calls but not make them. So there is obviously a problem with the filter, but is there also a problem with the line?

TIA,

Janet

[Mr+Flibbles+86]

Hi there @MrsJannyBe , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @MrsJannyBe 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.