Call kicks off Wifi

[ComrieMary]

Hi there, every time i received a connected call on my landline, it kicks my wifi off, the way it used to do years ago on dial up. I know i need the line configured but don't know how to do it. Can someone please help?

[Mark39]

Is your phone plugged into the telephone socket via a microfilter (it should be unless your phone socket has separate ports, one for your phone, the other for your Hub)?

If so, a faulty microfilter can cause this. Try replacing the filter.

[ComrieMary]

Phone socket has separate ports and it was a new line installed about 2yrs ago. My son had this issue a few years ago and sky reconfigured the line remotely 

[Mark39]

You'll need to report it to Sky, in that case.

The quickest way to do that is to call (free) on 150. 

Alternatively we can flag your post to Sky and the Community messaging team may be able to help via a private online chat.  Note that replies from Sky aren't instant, so you would need to check back from time to time for any update.

Let us know if you would like to use the messaging service.

[ComrieMary]

Hi @Mark39 thanks so much. Yes please flag this for the team

[Mark39]

Ok, look out for a blue chat 'bubble' towards the bottom of the page later today and an email or private message inviting you to chat online.

Details here of what to expect: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to ComrieMary.

[Greenfingers001]

Update – Thanks for chatting to us. after troubleshooting, the issue appeared to be resolved we left you testing the service but there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂