Discussion topic: Branches rubbing on landline
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Message posted on 30 Sep 2022 08:15 PM
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Branches rubbing on landline
The branches of a tree are rubbing against the phoneline. One branch has caused a bend in the line.
Who do I contact to get this fixed?
Thanks
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Message posted on 30 Sep 2022 08:23 PM
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Re: Branches rubbing on landline
If you believe it's unsafe, you can report it to Openreach:https://www.openreach.com/help-and-support/damage-health-and-safety
They may not do anything unless or until the connections attached to the affected line suffer a failure.
Message posted on 30 Sep 2022 08:23 PM
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Re: Branches rubbing on landline
That would depend on who owns the tree, but it's not something for contacting Sky about.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 30 Sep 2022 09:18 PM
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Re: Branches rubbing on landline
Thanks Mark. I'll contact Openreach
I own the tree.
Message posted on 30 Sep 2022 10:13 PM
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Re: Branches rubbing on landline
@Percyveer In that case you will be responsible for any pruning.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 01 Oct 2022 08:37 AM - last edited: 01 Oct 2022 09:21 AM
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Re: Branches rubbing on landline
I doubt you'll get any joy from Openreach: they aren't set up for receiving communication from the public (except for H&S issues) and mostly no longer carry out proactive tree maintenance anyway. As @GD1 indicates, it's your responsibility to prevent your tree from damaging their infrastructure rather than the other way round.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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